Overzicht van artikelen van de MSFS Helpdesk per
Andere artikelen van de FSE Helpdesk lees je hier.
General & Announcements
- How to contact support?
- How to report a bug
- How to download the Free World Update X: USA
- Gamertag & Microsoft Account FAQ
- Microsoft Flight Simulator Xbox FAQ
- Microsoft Flight Simulator FAQ
- Zendesk Bug Reporting FAQ
- Which languages are supported in Microsoft Flight Simulator?
- What should I know before using mods in Microsoft Flight Simulator?
- Minimum, Recommended, and Ideal PC Specifications for Microsoft Flight Simulator
- How to download the Free World Update IX: Italy and Malta
- How to download the Free World Update VIII: Spain, Portugal, Gibraltar and Andorra
- How to download the Free World Update VII: Australia
- How to download the Free World Update VI: Austria, Germany & Switzerland
- How to download the Free World Update V: Nordics
- How to download the Free World Update IV: France, Belgium, Netherlands & Luxembourg
- How to download the Free World Update III: United Kingdom & Ireland
- How to download the Free World Update II: USA
- How to download the Free World Update I: Japan
Installation Guides
- All versions – Can I choose or change the installation path? (Install on the D: drive instead of the C: drive for instance)
- Microsoft Store version – Download & Installation guide
- Microsoft Store version – How to repair or remove and do a clean install of Microsoft Flight Simulator
- Microsoft Store – How to redeem your Microsoft Flight Simulator code?
- Microsoft Store – “This code has already been redeemed” error message
- Steam – Download and Installation guide
- Steam – “This Xbox Live Account is already used with another Steam account on Microsoft Flight Simulator” error message
- Steam – How to repair, remove and do a clean install of Microsoft Flight Simulator
- Retail Disc Version – Download & Installation guide
- Retail disc version – How to uninstall and reinstall Microsoft Flight Simulator
- Game Pass – Download and installation guide
- All versions – “Only 2 aircraft in the hangar” | How to install additional content? (First installation or reinstallation)
- All versions – How to maintain and update Microsoft Flight Simulator?
- All versions – How to delete the Rolling Cache and the Manual Cache
- All versions – How to Change the Language in Microsoft Flight Simulator
- All versions – How to set Flight Conditions to Live Weather
- All versions – How to sign out?
Troubleshooting & Support – Windows 10|11 PC
- KNOWN ISSUES (Last update Apr 28, 2022)
- How to restore the sim to its vanilla state
- Microsoft Store – Download & Installation issues – Checklist
- All versions – Loading issues – Checklist
- All versions – Crashing/CTDs issues Checklist
- All versions – Stuck or crashing when clicking “Fly” or loading an airport
- All versions – How to delete your cloud save
- Basic Windows 10|11 troubleshooting
- Microsoft Store – Uninstall and reinstall the Xbox app
- Microsoft Store – Download and Installation issues – Basic Troubleshooting
- Microsoft Store – Download and Installation issues – Advanced Troubleshooting
- Microsoft Store – Cannot install or update Gaming Services
- Microsoft Store – Error 0x80073D26
- Microsoft Store – Windows 10 error codes that start with 0x800 & misc Windows 10 error codes
- PC versions – Safe Mode FAQ
- All versions – Stuck on “Checking for Updates”
- All versions – Long loading screens
- All versions – Sim freezes or crashes before loading fully
- All versions – Stuck on a black loading screen
- All versions – Xbox Live Sign-In issues
- All versions – Crashing/CTDs issues – Basic Troubleshooting
- All versions – Crashing/CTDs issues – Advanced Troubleshooting
- All versions – The Marketplace tile and/or Online services are grayed out
- All versions – Slow download speed
- All versions – Why am I redownloading all the packages after each update?
- All versions – My additional content vanished and online services are not available anymore
- All versions – How to improve the performance
- All versions – Packages installation & decompressing issues – Basic troubleshooting
- All versions – Packages installation and decompressing issues – The download is stuck on small files/packages
- All versions – Packages installation and decompressing issues – The download seems stuck on “big files”
- All versions – Error message “Package failed” when trying to download and install packages
- All versions – How to restart Online functionality
- Microsoft Store version – How to troubleshoot missing aircraft from the hangar/broken aircraft
- Microsoft Store version – “Please insert the Microsoft Flight Simulator Game Disc” Error message
- Microsoft Store version – Access to the content servers is currently unavailable error message
- Microsoft Store version – “Your Game License cannot be authenticated” error message
- Game Pass – Installation issues
- Game Pass – Troubleshoot game installations on a Windows 10 device via the Xbox App
- Game Pass – Error 0x00000001
- Steam – How to troubleshoot missing aircraft from the hangar/broken aircraft
- Steam – Access to the content servers is currently unavailable error message
- Steam – Peripheral Troubleshooting
Xbox Support
- Troubleshoot game issues on Xbox Series X|S – checklist
- Troubleshoot game issues on Xbox Series X|S – Basic troubleshooting
- How to troubleshoot “0x0800” error messages on Xbox Series X|S?
- How to troubleshoot connectivity issues on Xbox Series X|S?
Purchase
- Microsoft Store – Payment pop-up is blank
- Family sharing
- What is the message “Another transaction is still pending. Please wait a few moments, or contact support if the issue persists”?
- All versions – Refund & Cancellations
- All versions – Buy & Download button is grayed out
- All versions – My account was charged but I haven’t received my marketplace purchase
- All versions – I’ve been charged twice for the same Marketplace purchase
- Microsoft Store – Missing Deluxe or Premium Deluxe / DLC content
- Microsoft Store – Error message “Purchase failed”
- Microsoft Store – How to send a proof of purchase
- Steam – Missing Deluxe or Premium Deluxe / DLC content
- Steam – How to send a proof of purchase
- Steam – Error messages “Purchase pending” and “Purchase failed”
- How your PC gaming account relates to your Microsoft Store account
- Steam – Find your Steam ID64 before contacting support
- Steam – I played with Game Pass/the Microsoft Store version and moved on to Steam, where is my additional content?
- Xbox Series X|S – How to send a proof of purchase
- Xbox Series X|S – Error message “Purchase pending”
- Xbox Series X|S – Error message “Purchase failed”
Peripherals
Performance
- Issues with Photogrammetry
- “Your bandwidth is too low for data streaming, you have been switched to offline mode”
- No sound with Bluetooth device
- Performance optimization
Gameplay
- Why can’t I see the Spotlight event?
- Multiplayer issues
- Issues with bush trips
- Issues with logbook
- Troubleshoot unwanted gameplay behavior
- Replay Feature (experimental)
- Logbook issues
Camera & Video
SDK
VR
- How to install OpenXR
- How to activate VR in MSFS
- Minimum and recommended configuration for VR
- Recommended headsets
- VR – Frequently asked questions
- Known Issues – Troubleshooting VR
SPECIFIC
- ISSUES WITH YOUR MICROSOFT ACCOUNT
- Lost credentials
- Difficulty creating an account
- Question about your personal information
- Account locked for violating the TOS
- Account banned
- ISSUES WITH THE MICROSOFT STORE (ACCOUNT & BILLING)
- Questions about a pre-order or a purchase
- Question about the payment method
- Cancellation and refunds
- Problem redeeming a code
- ISSUES WITH THE MICROSOFT STORE (DOWNLOAD & INSTALLATION)
- Problem downloading or installing MSFS
- Error codes that start with “0x800”
- Search the error code on https://answers.microsoft.com/en-us
- Contact Microsoft Store support here:
- https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
- iSSUES WITH GAME PASS – DOWNLOAD, INSTALLATION, ACCOUNT & BILLING
- General questions
- Subscriptions and account management
- Games Installation and download issues via Game Pass app
- Game Pass – Download and installation guide
- Game Pass app troubleshooting
- Download and install the app here: https://www.xbox.com/en-US/xbox-game-pass/pc-games
- Visit: https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq
- Contact Xbox live support here: https://support.xbox.com/
- ISSUES WITH THE RETAIL DISC VERSION (PC)
- General questions about the disc version
- Cancellations, refunds, and exchange of the disc version
- Download and installation issues with the disc version
- Visit: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator
- Contact Aerosoft support: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft
- How to update Microsoft Flight Simulator
- Retail Disc Version – Download & Installation guide
- ISSUES WITH STEAM (PC)
- Download and installation issues, see:
- Steam – Download and Installation guide
- Technical troubleshooting
- Refunds and cancelations
- Visit: https://steamcommunity.com/app/1250410/discussions/1/
- Steam – How to send a proof of purchase
- Open your Steam client
- Click on the username in the top right-hand corner of the screen
- Click on Account details
- Under Store & Purchase history, click on View Purchase history
- Select the relevant purchase in your list of purchases
- Take a screenshot of the Steam Wallet Receipt
- INSIDER PROGRAM AND INSIDER AREA ISSUES (FLIGHT SIM WEBSITE)
- Login issues
- Question about joining or leaving the MSFS Insider Program
- Visit the self-help forums: https://forums.flightsimulator.com/
- Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us/categories/360002423879-General
- Contact the Support Team: https://flightsimulator.zendesk.com/hc/en-us
- PROBLEM WITH AN ADD-ON FROM A 3RD PARTY DEVELOPER
- Question or issue about an add-on
- Compatibility issues
- Contact the developer of the add-on directly.
- View the article
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