Artikelen in Microsoft Flight Simulator FAQ

ISSUES WITH YOUR MICROSOFT ACCOUNT
- Lost credentials
- Difficulty creating an account
- Question about your personal information
- Account locked for violating the TOS
- Account banned

ISSUES WITH THE MICROSOFT STORE (ACCOUNT & BILLING)
- Questions about a pre-order or a purchase
- Question about the payment method
- Cancellation and refunds
- Problem redeeming a code

ISSUES WITH THE MICROSOFT STORE (DOWNLOAD & INSTALLATION)
- Problem downloading or installing MSFS
- Error codes that start with “0x800”
- Search the error code on https://answers.microsoft.com/en-us
- Contact Microsoft Store support here:
- https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

ISSUES WITH GAME PASS – DOWNLOAD, INSTALLATION, ACCOUNT & BILLING
- General questions
- Subscriptions and account management
- Games Installation and download issues via Game Pass app
- Game Pass – Download and installation guide
- Game Pass app troubleshooting
- Download and install the app here: https://www.xbox.com/en-US/xbox-game-pass/pc-games
- Visit: https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq
- Contact Xbox live support here: https://support.xbox.com/

ISSUES WITH THE RETAIL DISC VERSION (PC)
- General questions about the disc version
- Cancellations, refunds, and exchange of the disc version
- Download and installation issues with the disc version
- Visit: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator
- Contact Aerosoft support: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft
- How to update Microsoft Flight Simulator
- Retail Disc Version – Download & Installation guide

ISSUES WITH STEAM (PC)
- Download and installation issues, see:
- Steam – Download and Installation guide
- Technical troubleshooting
- Refunds and cancelations
- Visit: https://steamcommunity.com/app/1250410/discussions/1/
- Steam – How to send a proof of purchase
  - Open your Steam client
  - Click on the username in the top right-hand corner of the screen
  - Click on Account details
  - Under Store & Purchase history, click on View Purchase history
  - Select the relevant purchase in your list of purchases
  - Take a screenshot of the Steam Wallet Receipt

INSIDER PROGRAM AND INSIDER AREA ISSUES (FLIGHT SIM WEBSITE)
- Login issues
- Question about joining or leaving the MSFS Insider Program
- Visit the self-help forums: https://forums.flightsimulator.com/
- Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us/categories/360002423879-General
- Contact the Support Team: https://flightsimulator.zendesk.com/hc/en-us

PROBLEM WITH AN ADD-ON FROM A 3RD PARTY DEVELOPER
- Question or issue about an add-on
- Compatibility issues
- Contact the developer of the add-on directly.
- View the article